Transfer Shipping & Returns/Exchanges

Shipping Policies

  • Processing Time - Current processing time for orders containing only ready-to-ship heat transfers is 1-2 business days
  • Shipping Price - Shipping is calculated based on weight. Anything under 13 oz will be shipped First Class Package and will have tracking. Anything over 13 oz will be shipped Priority Mail and will have insurance (up to $100) and tracking included. You will also be given the option of upgrading your shipping if it is available.
  • Expedited Shipping - Contact us before placing your order if you wish to have expedited shipping and we will let you know if it's possible and the applicable fees.
  • Sales and Use tax - Clover House Designs collects sales tax for Ohio and Tennessee residents only. Non Ohio/Tennessee residents are responsible for remitting use tax to their state. Consumers use tax applies to purchases from out-of-state vendors that are not required to collect sales tax on their sales for non residents.

Return and Exchange Policies

  • Cancellations - Due to the fast paced environment we work in, we do not accept cancellations of orders. We strive to get orders out quickly and cancellations disrupt our workflow. Please review your order carefully before submitting. 
  • Returns - We do not offer returns for transfer orders. Transfers are a one time use product and cannot be returned. We carefully inspect each and every order for any kind of damage prior to shipping. Clover House Designs will only ship out the best products for our customers. Once an order is shipped, Clover House Designs is no longer responsible for the items. We also, will not offer returns or refunds due to user error and Clover House Designs is not responsible for costs associated with any damaged or mis-printed substrates. Please make sure you know the correct technique before applying a transfer. We have application instructions listed on each individual item page and in our FAQs. If you have an application question, please contact us. When ordering, please also pay close attention to the size of the design and make sure it will fit its intended use.
  • Exchanges - Due to the delicacy of transfers, we do not offer exchanges. Please review your order carefully before submitting.