Apparel & Gifts Shipping & Returns/Exchanges
Apparel & Gift Shipping Policies
- Processing Time - Current processing time for apparel orders is 7-14 days
- Shipping Price - Shipping is calculated based on weight. Anything under 13 oz will be shipped First Class Package and will have tracking. Anything over 13 oz will be shipped Priority Mail and will have insurance (up to $100) and tracking included. You will also be given the option of upgrading your shipping if it is available.
- Expedited Shipping - Contact us before placing your order if you wish to have expedited shipping and we will let you know if it's possible and the applicable fees.
- Sales and Use tax - Clover House Designs collects sales tax for Ohio and Tennessee residents only. Non Ohio/Tennessee residents are responsible for remitting use tax to their state. Consumers use tax applies to purchases from out-of-state vendors that are not required to collect sales tax on their sales for non residents.
- Out-of-Stock Items - If you place an order for an item that is out of stock, you will be notified by email with an estimated delivery time.
Apparel & Gift Return Policies:
Please email our customer service at firstname.lastname@example.org with RETURN in the subject line to get the return process started. Include in your email your order number and reason for return (basic return or damaged/defective).
- Place item(s) in a sturdy container.
- Include a copy of original packing slip.
- Return package to address given in response to return email.
Damaged/Defective Items: (The customer is responsible for inspecting items at time of delivery)
- Damaged/Defective item claims must be made within 7 days from the date of delivery.
- Email customer service at email@example.com (within 7 days) with Damaged/Defective in the subject line.
- Include in your email your order number, and picture(s) of the damage/defect.
- A customer service representative will contact you with further instructions.
**Custom and Personalized items are non-returnable**
Cancellations - Due to the fast paced environment we work in, we do not accept cancellations of orders. We strive to get orders out quickly and cancellations disrupt our workflow. Please review your order carefully before submitting.